But there's a problem. Once the microwave has finished the COMPLEAT, Dave can't get the container open. He has had to resort to getting out his tool box and finding his needle nosed pliers to pull back the plastic film.
So Dave wrote Hormel one of his special letters. I love these letters. Since Hormel is located in Austin, Minnesota, Dave first explained that he'd been a resident of Minnesota for 49 years, but then his wife died and he met this new woman, etc, etc. (You know the story.)
In the next chatty paragraph he tells how he happened upon the COMPLEATS in his Publix Supermarket here in Altamonte Springs, Florida. And: "...since they are a product of Hormel in my old state of Minnesota...how could I resist?"
In the letter's third paragraph he gets to the point about having to use the pliers. He ends by saying...."Check it out."
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| Plastic top that resquires Dave's pliers to remove |
A week later Dave had a letter back from a person at Hormel named Cheryl (no last name) who identifies herself as a "Consumer Engagement Specialist." Cheryl's letter is short and to the point:
You may find it beneficial to try these alternative heating instructions.
Cheryl then lists six steps for an alternate means of heating and removing the plastic film. (Yes, it takes six steps to remove the cover. How is this easier than using the pliers?)
But Cheryl also gave Dave a coupon worth $3.00 toward a mind boggling number of Hormel food products - including SPAM. It's interesting that Hormel feels a need to state that these are "food' products.
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